⏱️ 5-minute read

To ensure a safe, calm, and positive experience for every dog in our care, we ask all pet parents to please review the below guidelines before booking.

Eligibility & Safety Requirements

• Park Slope Pals cares for small dogs only (25 lbs. or less).

• Dogs must be at least one year old, spayed or neutered, and not in heat at the time of their stay.

• Dogs must be up to date on vaccinations (rabies, DHPP, and Bordetella) for the health and safety of everyone.

  • We respect that families make different healthcare choices for their pets, but we can only accept dogs who meet our vaccination requirements.

  • Knowingly providing false information creates serious health risks for both people and other dogs, and may result in liability if harm occurs.

• Pet parents must disclose any bite history or behavioral concerns prior to booking.

Our Home & Capacity

• Care is provided in Britt’s home, where dogs enjoy a calm, smoke-free environment.

• Capacity is intentionally limited to 2–3 dogs at a time, allowing for individualized attention and close supervision.

• A meet-and-greet is required for all new clients; this gives each dog a chance to get comfortable with the space and meet Furby.

What To Expect: Care & Communication

• Pet parents receive multiple updates each day, including photos, so they can feel connected and reassured while away.

• If a dog has special care needs—e.g., medications, mobility support, or unique routines—these are happily accommodated. Details should just be shared in advance.

What To Bring

• Pet parents only need to provide their dog’s food but are encouraged to also provide their dog’s bed, treats, or favorite toy to help them feel at home.

Hours & Timing

Daycare

• Standard hours are 8 a.m. - 6 p.m.

Boarding

• Standard check-out is 12 p.m. on the dog’s final day, with a one-hour grace period.

• Pick-ups 1 p.m. - 6 p.m. are charged at our daycare rate.

• Pick-ups after 6 p.m. are charged at our boarding rate, as this includes dinner, walks, and other elements of evening care.

Pick-up & Drop-Off Service

• Pick-up and drop-off service is available for clients in Park Slope, subject to time of day and scheduling availability.

• The fee is $25 per trip for boarding, and $15 per trip for daycare.

• To add this to your booking, simply note it in your request and we’ll confirm availability.

Booking, Payment & Cancellations

• Bookings may be made up to 6 weeks in advance and must be made by individuals 18 years of age or older.

Payment

• Full payment is due via Zelle upon booking confirmation.

  • Since we operate at limited capacity, spots are held on a first-paid basis; submitting payment promptly ensures your dog’s place is secured.

  • Dogs cannot be accepted into our home until payment has been received.

  • Venmo is accepted with a 2% processing fee.

• Rates can always be found here.

• Households boarding a second dog for identical dates receive a 20% discount each night for the second dog.

Pricing Notes

• Daycare is priced at a flat daily rate, regardless of hours.

• For weekend daycare (Saturday and Sunday), a $10 surcharge applies.

• For stays overlapping a major U.S. holiday or high-demand date, a $15 surcharge applies for each day of the full stay.

• For last-minute daycare requests (less than 24 hours’ notice) or boarding (less than 48 hours), a $15 or $30 surcharge applies, respectively.

• For stays requiring intensive medical care (e.g., time-sensitive or multi-step medication protocols, active health monitoring, potential emergency transport, etc.), a $20 surcharge applies per day.

  • If emergency transport to a veterinarian is required, the cost will be passed through to the pet parent with receipts provided promptly.

Cancellations

• Cancellations made 7 or more days in advance receive a full refund, no questions asked.

• Cancellations made within 7 days are generally non-refundable, as we may have turned down other bookings to hold your spot, but we’ll make exceptions for emergencies, serious illness, and similar circumstances.

• In the rare event that we need to cancel, pet parents will receive a full refund and, if possible, assistance finding alternative care.

Stay Changes

• Stay extensions are accommodated whenever possible, subject to availability.

• Schedule adjustments (drop-off/pick-up time changes) are welcomed with advance notice.

Refer A Friend

• If you refer a friend whose dog completes their first stay, you’ll receive $20 off your next booking—and they’ll get $20 off their first booking with us, too! Just have them mention your name when they book.

Stomach Upset

• Stomach upset is one of the most common issues dogs experience, and most of the time it’s minor and resolves quickly on its own.

  • But in the event it seems serious (e.g., persistent vomiting or diarrhea), we follow a standard care protocol aligned with VCA Animal Hospitals’ guidelines: consistent hydration, rest and low activity, close monitoring, no treats, and temporary separation from other animals. You’ll always be notified promptly.

Emergency Protocols

• While medical emergencies are extremely rare, we have clear protocols in place to ensure your dog receives immediate care if needed.

  • In the event of a medical emergency, pet parents will be contacted immediately and, if necessary, the dog will be personally transported to the preferred veterinarian (as requested in our intake form) or the nearest emergency vet clinic.

  • If pet parents cannot be reached immediately in a medical emergency, we are authorized to proceed with emergency veterinary treatment to ensure the dog’s safety and wellbeing.

  • All medical expenses and decisions will be communicated clearly and promptly. If needed or helpful, we will also work with with the pet parents’ pet insurance provider.

Unsafe Behavior

• The safety of every dog and person on our premises comes first.

  • If a dog displays aggressive or threatening behavior that puts others at risk or makes continued care untenable, we reserve the right to end the stay early.

  • Pet parents would be contacted to arrange pick-up, with a 50% refund on the unused portion of the stay.

• To be clear: This policy is only for genuine safety emergencies. Dogs will be dogs, and we would never cut a stay short over normal or quirky behavior.

  • We’re talking about rare, extreme situations—ones where even our protective gear couldn’t make us feel confident we can keep everyone safe, and where we’d expect most pet parents would agree that relocation is the right call, even if only for the dog’s own well-being.

Insurance & Responsibility

• Park Slope Pals is insured through Pet Care Insurance (PCI), and pet parents are encouraged to carry their own pet insurance also.

• While damage is extremely rare, pet parents may be responsible for property damage that falls outside normal wear and tear or previously disclosed behavior. If this occurs, we’ll provide documentation and discuss it with pet parents promptly and transparently.

• In the extremely rare event that a dog in our care causes an injury to a caregiver (e.g., a bite) that requires a doctor’s visit or medication, that cost will be passed along to the pet parent.

Thank you for taking the time to review these guidelines.

We know much of this is common sense, but we believe it’s important to be clear and thorough from the start—it’s how we ensure every dog in our care has the best possible experience.

We will care for your dog as if they were our own.